For any cancellation requests, the customer must contact us, in order to receive a full refund. Orders canceled after 48 hours from the transaction date will be subject to a 3% cancellation fee.
Customers who want to cancel their order after the payment was captured, will be responsible to pay the 3% cancellation fee. However, if the order was already prepared for delivery, the customer will only receive a 70% refund of the total amount.
Customers will not receive a full refund if:
- Customer receives wrong merchandise because they did not review their invoice to make sure they selected the correct merchandise.
- The customer’s furniture does not fit properly because the customer did not accurately measure the dimensions of the furniture delivered.
- Customer doesn’t like the color or the material quality of the purchased merchandise.
*For curbside delivery, we do not accept any responsibility if the furniture does not fit through the door.
* For in-room delivery, if the furniture does not fit through the door, we can return the furniture however, the buyer will be charged a 30’% restocking fee as well as two ways freight costs.
* In case of refusing or returning the shipment, the buyer will be charged a 40% restocking fee as well as two-way freight costs. Likewise, in case of refusal of shipment or failure to comply with the delivery requirements; attempted delivery, detention, and/or storage fees will be the sole responsibility of the consignee.